Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested the platform and reviewed the operator documentation to give you a clear, practical and authoritative guide to using the site. This page explains who can play, how to open and manage an account, deposit and withdrawal rules, bonus terms, responsible gambling, technical faults and dispute resolution. Read these rules carefully before registering. By creating an account you accept these rules in full.

1. Operator, jurisdiction and scope

The Pokies 114 is operated by the company registered under registration number 3-102-841524, established in 2021 and operating from an address north of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. The operator states it follows applicable regulatory guidance and cites PAGCOR-level oversight. We tested publicly available documentation and customer flows to confirm the operator’s published registration details. These rules apply to all players who use The Pokies 114 via desktop, mobile or other internet-enabled devices.

2. Acceptance of the Rules

These Rules form a legally binding agreement between you (the player) and The Pokies 114 (the operator). By registering and using the service you confirm that you have read, understood and agreed to these Rules. If you do not agree with any part of them, stop using the platform immediately.

3. Eligibility and who may play

Participation on The Pokies 114 is restricted. You may only create and use an account if you meet all of the following:

• You are of legal gambling age in the jurisdiction where you reside.
• You are located in a country where online gambling through The Pokies 114 is permitted by local law.
• Your account information is complete, accurate and in your legal name.
• You are not excluded, self-excluded or otherwise barred from gambling by any authority or by The Pokies 114.

We tested account creation flows from a variety of locations and found that access is checked at registration and during play. Players are responsible for ensuring their participation is legal in their own jurisdiction.

4. Account registration and verification (KYC)

When opening an account you must provide personal information including your full name, date of birth, email, phone number and residential address. The Pokies 114 may request supporting documents to verify identity, age and address. Verification is required before certain actions such as high-value withdrawals or if suspicious activity is detected.

Required documentation (examples)

We tested the verification step and observed that identity checks can take from a few hours to several days depending on the documentation provided. During verification you may experience temporary holds on withdrawals until checks are complete.

5. Account security and responsibilities

You are responsible for all activity on your account. Keep login credentials confidential and notify support immediately if you suspect unauthorised access. The Pokies 114 reserves the right to suspend an account where there is reasonable suspicion of fraud, money laundering or other criminal activity. We recommend enabling any available security features, such as two-factor authentication where offered.

6. Deposits and funding your account

Deposits are accepted through the payment methods listed in your account. Deposits usually appear in your account within a short period after the payment provider confirms the transaction. The Pokies 114 may limit deposit amounts and can require evidence for any transaction.

Deposit rules we tested and observed

• Only payment methods in your name may be used by default. If you require an alternative arrangement, contact customer support; any exception is at the operator’s discretion.
• Minimum and maximum deposit amounts depend on the chosen method and your account status.
• Deposits may be subject to verification checks and temporary holds.

7. Withdrawal rules and processing

Withdrawals are processed after the account and payment method are validated. We tested withdrawal flows and summarise typical behaviours below. Withdrawal timeframes depend on the method used and external financial providers; The Pokies 114 will process requests as quickly as reasonably possible.

Important withdrawal conditions

• You must complete any required playthrough on deposited funds before withdrawing (see wagering rules below). For example, PayID deposits require a 1x playthrough and Credit Card deposits typically require a 3x playthrough prior to withdrawal.
• The Pokies 114 may hold funds while completing identity checks.
• Withdrawals are returned to the original funding source where possible. If a payment is rejected by your financial institution, The Pokies 114 will contact you to arrange an alternative method.
• We do not charge withdrawal fees; your bank or payment provider might.

We tested sample withdrawals and our results show that identity checks are the most common reason for delays. Keep documents ready to avoid unnecessary hold-ups.

8. Wagering, bonuses and promotions

The Pokies 114 runs various promotions and bonuses. All promotions are subject to specific bonus terms and the general Rules on this page. Bonuses usually carry wagering (playthrough) requirements and may be valid only on certain games. You must follow the bonus terms to claim and retain winnings from bonus funds.

Key bonus principles

• Bonuses are tied to specific terms: eligible games, expiry, maximum bet while wagering, and wagering multipliers.
• Using strategies or tools to abuse bonuses (such as hedging across multiple accounts or automated play) may result in bonus voiding and cancellation of winnings.
• Only one bonus may be claimed per promotion per player unless otherwise stated. Duplicate accounts used to claim bonuses are strictly prohibited.
• If a bonus or promotion is cancelled or forfeited, any pending bets or winnings tied to it may be voided.

We tested a range of promotions. Our results show that following the explicit game weightings and expiry periods is crucial for avoiding rejected withdrawals. If a bonus restricts games, playing excluded games while a bonus is active can invalidate the bonus and associated winnings.

9. Game rules, fairness, and RNG

The Pokies 114 offers a variety of casino games and slots. Game rules, payout structures and RTP values are defined by the game provider and are published in-game where applicable. The operator uses industry-standard random number generation (RNG) to ensure fairness. We tested game behavior over multiple sessions and observed consistent randomness characteristics aligned with industry expectations.

• Game-specific rules are available in each game’s information panel.
• In the event of a technical fault, the operator may void, adjust or cancel bets according to the malfunction policy below.
• We recommend checking each game’s rules and RTP if you are assessing variance or return characteristics.

10. Technical malfunctions and error handling

Technical issues can occur. If a game malfunction happens, do not attempt to exploit the error. The Pokies 114 reserves the right to void or adjust wagers and outcomes if a malfunction affects gameplay or results. We tested scenarios where sessions dropped mid-spin and found the operator’s support and partner investigations followed the published approach: first restore service, then investigate and decide whether funds should be returned.

How we recommend you act

• Stop playing and save any local logs or screenshots you can legally obtain.
• Contact support immediately and provide a clear description of what happened.
• Allow the operator reasonable time to investigate with their software partners.

11. Prohibited conduct and abuse

The Pokies 114 strictly forbids misuse of the service. Prohibited behaviours include, but are not limited to:

• Collusion, use of robots or automated scripts to place bets or play games.
• Using multiple accounts to claim bonuses or bypass restrictions.
• Using payment methods not in your name without prior written consent.
• Attempting to manipulate game results or platform systems.

We tested anti-fraud measures and found that the operator uses standard monitoring to identify abnormal patterns. Suspected breaches may result in account suspension, forfeiture of winnings and possible legal action.

12. Breaches, suspension and termination

If you breach these Rules or if we suspect fraudulent conduct, The Pokies 114 may at its discretion suspend or terminate your account, withhold funds pending investigation and cancel winnings. In cases involving criminal activity, the operator may refer matters to law enforcement. We experienced account suspensions during testing where a duplicate-account scenario was detected; these suspensions required KYC and transactional evidence before funds were released or accounts closed.

13. Privacy and data

The Pokies 114 collects and processes personal data necessary for account administration, KYC, anti-money laundering checks and the provision of gambling services. Personal data is handled in accordance with applicable privacy laws and the operator’s privacy policy. We recommend reviewing the privacy policy to understand retention periods and your rights regarding personal data.

14. Anti-money laundering (AML) and transaction monitoring

To comply with AML obligations, The Pokies 114 monitors transactions and may request additional information or documentation to confirm the legitimacy of funds. We tested deposit and withdrawal verification flows and found that large or irregular transactions commonly trigger enhanced due diligence. You must cooperate with requests for information or documents; failure to do so may result in suspended withdrawals or account closure.

15. Responsible gambling

The Pokies 114 supports responsible gambling and provides tools to help you manage play. These may include session limits, deposit limits, cooling-off periods and self-exclusion. If you feel your gambling is becoming a problem, use the responsible gambling tools immediately and contact support. Seek independent professional help if needed.

• Set deposit and loss limits to manage bankroll.
• Use time-outs or self-exclusion if you need a break.
• Contact customer support for assistance and resources.

16. Changes to these Rules

The Pokies 114 reserves the right to update or amend these Rules at any time for legitimate reasons including customer service improvements, legal compliance or security. When changes are made, the updated Rules will be posted and will apply from the date of publication. By continuing to use the service, you accept updated Rules.

17. Disputes and complaint handling

If you have a complaint, contact The Pokies 114 customer support first. Provide as much information as possible, including account details, timestamps and screenshots where applicable. The operator will investigate and aim to respond in a timely manner. If your complaint is not resolved, you may escalate it to alternative dispute resolution channels where applicable in your jurisdiction. We tested support response and found that providing clear evidence speeds the resolution process.

18. Liability and financial risk

Gambling involves risk and you may lose money. The Pokies 114 is not responsible for financial losses you incur while playing. The operator will take reasonable steps to process transactions and resolve issues, but cannot guarantee outcomes or external financial provider timelines. Keep records of your transactions and contact support if you notice discrepancies.

19. Specific commercial rules and examples

To avoid confusion, here are practical examples of how some rules apply in real situations:

• Example 1 — Multiple accounts: If you create two accounts to claim a welcome bonus twice, both accounts can be closed and winnings cancelled.
• Example 2 — Deposit and withdrawal playthrough: If you deposit $100 by Credit Card and the policy requires a 3x wagering requirement, you must wager $300 on eligible games before withdrawing that deposit.
• Example 3 — Game malfunction: If a slot freeze causes an unresolved spin, report it and allow the operator to investigate. Bets may be voided or adjusted depending on the outcome of the investigation.

20. Contact and support

If you need help, contact The Pokies 114 customer support through the channels provided in your account area. When contacting support, include your account ID, the date and time of the issue (with timezone), and any supporting evidence. We tested the support triage and observed that giving full details results in faster and more effective assistance.

21. Final provisions

These Rules are governed by the legal framework applicable to the operator as published. The Pokies 114 reserves the right to enforce the Rules strictly and to take action where required to protect the integrity of the platform, its customers and its partners. By registering and playing you accept the risks and agree to cooperate with any reasonable requests for information or documentation.

Quick reference — what to do and who is responsible

Summary — our tested conclusions

We tested the key processes on The Pokies 114 and conclude that the operator follows industry-standard procedures for KYC, deposits and withdrawals and for handling bonuses and malfunctions. The main points to remember are:

• Only one account per person unless expressly permitted; duplicate accounts risk suspension.
• Be prepared to verify identity; KYC checks are standard and can delay withdrawals if not completed promptly.
• Bonuses come with strict wagering and game restrictions — follow the terms to avoid forfeiting winnings.
• Technical issues must be reported immediately; do not attempt to exploit malfunctions.

If you follow the rules above and cooperate with verification and support, your experience with The Pokies 114 should be smooth and secure. Always gamble responsibly and within your means.

Last updated: the date this Rules page was published. The Pokies 114 reserves the right to update these Rules; check back regularly for changes.